Policyholder Advice

Remove potted plants, books, shoes, paper goods, fabrics and other items which may stain wet carpet.
Avoid disposal of items which are part of your claim until your insurance company has given authorisation. These items must be kept for inspection and valuation.
If it is possible that any wiring may have been damaged by water the electricity should be disconnected from the main supply.
Never attempt to wipe or wash walls, ceilings, or other absorbent surfaces.
Beware of your rights. As the policyholder you have the right to choose the restoration company.
Organise the placement of aluminium foil under legs of any furniture which is in contact with wet carpet. This might help prevent furniture stains on your carpet.
Water from dishwashers, washing machines, toilet overflows or external flood sources has the potential to cause discomfort or sickness as it contains a significant level of contamination. Be health aware.

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Never place newspaper in traffic areas to walk on, since newspaper ink transfers easily to the wet carpet fibres and may result in permanent staining.
Timing is everything. A fast response is critical to minimising the damage caused by water.
Electrical devices that are in contact with wet carpet should be unplugged and moved only if the electricity is disconnected from the main supply.
Remember to pin up upholstered furniture skirts which may get wet.
Never use a vacuum cleaner, since electrical shock may result, as well as certain damage to the equipment itself.
Avoid using upholstered furniture and do not walk on carpets any more than necessary.
Trust the experts. The impact of a wrong approach to water damage restoration can be costly.
If water is evident on electrical items these should not be used, nor should attempts be made to remove the water.
Organisms such as bacteria, mould and viruses will flourish in wet and damp conditions. Correct action and timely intervention by a suitably qualified restoration company will prevent such growth.
Never attempt to clean upholstery, carpets or curtains yourself.
Always wear gloves when handling contaminated items.
Lift curtains away from wet carpet.